Customer Service Advisor

M Group

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. 

M Group Water

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards.  We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our Demand management and network infrastructure - We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers. 

Want to be a part of it?

As a Customer Service Advisor, you'll be ensuring that all customers are dealt with in an effective, accurate and timely manner. You'll provide support to the Customer Experience Team in the daily functions of the department. Ensuring that all operations are completed, handling inbound and outbound calls.

We'll need you to handle inbound and outbound calls, managing customer enquiries and booking appointments whilst accurately capturing data from calls to assist the management team in the production of reports. 

You'll be working with the Customer Experience Manager and Team Leaders to promote the profile of Morrison Water Services. Ensure any service failures or priority issues are escalated to the Customer Service Manager for action. Maintain ownership of any customer issue through to resolution. Strive to outperform personal targets, team targets and Thames Water Service Level Agreements.

This is a hybrid working role working a minimum of 2 days a week in the office. We'll provide you with the equipment required and you'll need to have a good Wi-Fi connection and a desk with a quiet working space at home.

Due to a new contract, we'll be recruiting in excess of 100 new positions, please see below the first 2 assessment days that will be taking place:

1^ST Assessment day: Tuesday 18^th March 2025

08:45am – 12:00pm

12:45pm – 16:00pm

Start date: Tuesday 1^st April 2025

2^ND Assessment day: Tuesday 8^th April 2025

08:45am – 12:00pm

12:45pm – 16:00pm

Start date: Monday 22^nd April 2025

Location: Worcester House, Unit 6 Langley Quay, Waterside Drive, Langley, SL3 6EY.

You'll be able to start 3 weeks in-house training at Worcester House on the start date listed above.

Further assessment and starts date:

April 2025 – September 2025

Would you like a later assessment and start date? Please email me directly at chloe.haynes@mgroupltd.com

• Are you passionate about delivering excellent customer service?
• Have you gained experience in a call centre or customer service environment?
• Do you have proven administration and customer service skills?
• Are you a team player with strong interpersonal skills?
• Additional spoken languages would be advantageous

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

In addition, this role offers;

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3^rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGroupW

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. 

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.